Cancellation policy

BLOQS CANCELLATIONS & REFUNDS POLICY

Version 1.0

 

1. Purpose

This policy sets out how Users may cancel bookings and when refunds will be issued for BLOQS facilities, services, workspaces, training and assessments, equipment, and related resources.

This policy must be read alongside the BLOQS Booking & Payments Policy and the BLOQS Terms & Conditions Hub.

 

2. Scope

This policy applies to all bookings made on a pay-as-you-go or subscription-linked basis, including (but not limited to):

  • Workspaces
  • Storage
  • Machinery and equipment
  • Technician time
  • Training and assessments
  • Events and workshops

 

3. Cancellation Methods

Bookings may be cancelled by the User:

  • Via the cancellation link in the booking confirmation email

Cancellations must be completed by the User via the booking confirmation email. Phone calls, voicemail messages, and emails sent outside the booking confirmation process do not constitute valid notice of cancellation. BLOQS is not responsible for failures to cancel due to user error, missed deadlines, or technical issues outside BLOQS’s control.

 

4. Cancellation Deadlines

4.1 User-initiated cancellations

  • Bookings may be cancelled up to 24 hours before the scheduled start time.
  • Cancellations made less than 24 hours before the booking start time are non-refundable and cannot be rescheduled.

4.2 Bookings in progress

  • Once a booking session has started, it is no longer cancellable under any circumstances, regardless of reason.

4.3 Nature of BLOQS services

  • BLOQS services are provided on specific dates and times, with space, equipment, and staffing allocated in advance.
  • For this reason, cancellation rights are strictly limited to the timeframe set out in this policy.

4.4 Statutory rights

  • Nothing in this policy affects any statutory rights that cannot be excluded by law.
  • Where legally permitted, statutory cooling-off rights do not apply to bookings for services scheduled to take place on a specific date or at a specific time.

 

5. Refund Eligibility and Processing

  • Where a cancellation is eligible for a refund, refunds will be issued to the original payment method used.
  • Eligible refunds may take 7–10 working days to appear, depending on the payment provider.

BLOQS does not offer:

  • Account credits
  • Wallet balances
  • Substitutions in place of refunds

 

6. Non-Refundable Bookings

No refunds will be issued for:

  • Cancellations made less than 24 hours before the booking start time
  • No-shows
  • Partial use of booked time, facilities, or services

 

7. Reception Limitations

Reception staff:

  • May assist with cancellations and rescheduling due to system failures
  • Cannot override cancellation deadlines or refund eligibility
  • Do not issue cash refunds under any circumstances

 

8. BLOQS-Initiated Cancellations

If BLOQS cancels a booking due to operational, safety, or emergency reasons, Users will be offered either:

  • A full refund, or
  • A like-for-like rescheduled booking

The available option will be communicated at the time of cancellation.

 

9. Repeated Late Cancellations or No-Shows

Repeated late cancellations or no-shows may result in:

  • Temporary or permanent booking restrictions
  • Account review
  • Suspension or termination of access, in line with the BLOQS Terms & Conditions Hub

 

10. Policy Updates

This policy may be updated from time to time.

Continued use of BLOQS services constitutes acceptance of the current version.